OTC Analyst

At Superside, speed and quality extend beyond creative delivery to our financial operations. As an OTC Analyst, you will own the full Order-to-Cash cycle for your portfolio, ensuring accurate billing, healthy cash flow, and a seamless customer experience. You will serve as the bridge between contract and revenue, partnering with customers and internal teams to prevent billing friction, resolve disputes quickly, and protect recurring revenue. What You'll Do * Own the end-to-end Order-to-Cash cycle for a portfolio of 100 to 200 accounts. * Issue accurate, timely invoices with complete documentation to prevent delays. * Proactively manage collections and reduce overdue balances with a firm but customer-centric approach. * Investigate and resolve billing disputes in collaboration with Sales and Customer Success. * Ensure subscription setups and recurring billing are accurate so revenue is captured correctly. * Maintain clean Accounts Receivable records to support forecasting and financial visibility. * Identify recurring billing issues and recommend process improvements to reduce revenue leakage and rework. * Serve as the finance point of contact for account billing health. * Leverage AI tools within ERP and CRM systems to improve efficiency and streamline workflows. What You'll Need to Succeed * 1 to 2 years of experience in Order-to-Cash, Collections, or Accounts Receivable. * Familiarity with SaaS billing models and recurring revenue logic. * Strong written and verbal English communication skills. * Ability to work US timezone hours. * Experience with NetSuite, Salesforce, or similar systems. * High attention to detail and strong data accuracy standards. * Structured problem-solving mindset with the ability to identify root causes. * Comfort using AI tools to support communication and analysis. * Ability to manage high volumes of follow-ups and tasks independently.