Lead Management Specialist

### About Assistantly Assistantly places elite Unicorns into high-performing client environments where expectations are clear, the bar is high, and the support is real. This role is part of Assistantly’s sourcing and endorsement process — meaning you are placed directly with a client who values strong execution, good judgment, and proactive partnership. You’ll have ongoing coaching, clear standards, and a dedicated Success Manager behind you so you can focus on doing excellent work and growing in the role. This isn’t freelance or temporary work. It’s a long-term career pathway designed for impact, stability, and advancement. ### About the Role The client is the Chief Executive Officer of a Southeast US multifamily property management company overseeing a portfolio of communities across the region. The environment is fast-moving, performance-driven, and built around occupancy, responsiveness, and resident experience. Leads matter. Speed matters. This CEO expects new inquiries to be contacted immediately. The goal is sub-60-second response times after ramp-up. This role is critical to protecting revenue, maximizing tours, and driving conversion. You own the lead response pipeline end-to-end: first contact, qualification, tour coordination, documentation, and reporting. Property teams rely on clean handoffs and accurate notes. Leadership relies on daily visibility into performance metrics. * Own the full lead response and tour booking process across the property portfolio. * Respond to new leasing inquiries within sub-60 seconds through immediate outbound calls and texts using the client CRM * Handle inbound calls and text inquiries, answering questions about pricing, availability, amenities, and application processes * Qualify prospects by identifying move-in timelines, budget, preferred unit type, and household needs * Match prospects to appropriate communities based on availability and criteria * Book property tours through per-property online scheduling portals or coordinate live with on-site property contacts to confirm availability * Maintain detailed call notes, lead status updates, and next-step documentation inside the CRM * Track daily activity including response times, outbound attempts, tours scheduled, and conversions * Generate daily KPI summaries for leadership visibility and performance tracking * Ensure clean, accurate handoff to property teams for confirmed tours and qualified prospects ### Non-Negotiables * 3+ years of appointment setting, inside sales, or customer service experience, preferably in real estate or multifamily leasing * Clear, neutral-accent English with strong verbal communication suited for Southern US market conversations * Proven ability to maintain urgency and achieve sub-60-second initial response times after a 30-day ramp period * Full-time availability (40 hours per week) aligned with EST schedule * Hands-on experience working inside CRM systems for call/text outreach, activity tracking, and detailed documentation * Experience using online scheduling portals to book appointments with high accuracy * Comfort coordinating directly with on-site property contacts to secure confirmed tour times * Strong documentation discipline and consistency in logging call notes and lead updates * Ability to maintain a natural, unscripted conversational tone while following company guidelines and conversion standards * Competitive salary * Paid US holidays * Paid wellness days * Health & wellness allowance * Monthly profit sharing * AI, Operations, and Leadership upskilling * Dedicated Success Manager and long-term placement support