Call Center Sales Supervisor B2C

### About Adrian Magnus | Part of Carazo Enterprise SL Adrian Magnus is part of Carazo Enterprise SL, a premium cigar distribution company established in 2012. With over 40 professionals, we manage the distribution of 30+ premium cigar brands across Europe, the U.S., and Latin America. Our mission is to bring the world’s finest handcrafted cigars to enthusiasts with precision, integrity, and a deep respect for tradition. Operating from hubs in Madrid, Marbella, Gran Canaria, Panama, and Costa Rica, we are driven by quality, heritage, and customer satisfaction in every market we serve. ### Position Summary As a B2C Sales Supervisor / Sales Manager, you will lead our direct-to-consumer sales function. You will be responsible for supervising, scaling, and coaching a growing team of phone-based sales agents. This is a remote leadership role focused on delivering sales excellence through structured training, performance analysis, and KPI-driven management. The ideal candidate will be highly experienced in phone sales, remote team supervision, and optimizing sales systems for the U.S. and European markets. ### Key Responsibilities * Supervise and lead a remote team of phone sales agents * Train, onboard, and coach new hires * Develop and refine sales scripts and call methodologies * Analyze call metrics and track KPIs to improve performance * Implement quality assurance processes and monitor productivity * Collaborate with leadership to scale the team to 8–10 agents * Own day-to-day sales operations and target tracking * Coordinate with Customer Service to align goals and strategies * Maintain high standards of communication, discipline, and accountability * Minimum 5 years of total sales experience, including: * At least 1–2 years as a successful phone salesperson * 3+ years supervising remote phone sales teams * Strong knowledge of outbound call operations, sales psychology, and coaching techniques * Proven experience with U.S. and European markets * Skilled in creating scripts, analyzing data, and improving KPIs * Fluent English (C1 level or higher) – mandatory * Remote work capability and reliable internet * Experience scaling a call center or B2C team is highly preferred ### Ideal Candidate Profile * Structured, strategic, and accountable * Motivational leader with a strong operational focus * Data-driven decision-maker with coaching ability * Adaptable to change and growth pace * Committed to developing a high-performance sales culture * $2,500/month base salary * Competitive bonus and commission structure tied to team results * Opportunity to lead and scale a global sales function * Full remote flexibility and autonomy * Clear growth path and collaboration with executive leadership