Business Assistant

### Job Title: Business Assistant **Location:** Remote **Working Hours:** US Central Time **Engagement:** Full-Time ### About the Role Pavago is hiring on behalf of a growing U.S.-based e-commerce and live selling business. The company operates across multiple online platforms including TikTok, Amazon, and Whatnot, and is focused on building a strong Live Seller Community alongside its product distribution business. We are looking for a highly organized **Business Assistant** who can support day-to-day operations, manage content and livestream schedules, assist with customer communication, and help build systems that improve business efficiency. This is an execution-focused role where the right candidate will help keep multiple moving parts organized while identifying opportunities to streamline and automate processes. ### Key Responsibilities ### Livestream Operations * Schedule and coordinate weekly livestreams on platforms such as TikTok and Whatnot * Manage livestream scheduling and team payroll using Homebase * Support operational logistics for live selling sessions ### Content & Community Management * Maintain a structured content calendar across X, LinkedIn, and Facebook * Support the growth of the owner’s personal brand and the Live Seller Community * Help manage and engage members of the Live Selling Academy ### Customer Communication * Respond to customer inquiries via chat and email across platforms including TikTok, Whatnot, and Kajabi * Ensure fast, professional responses and strong customer experience * Monitor and resolve common support questions ### Operational Support * Coordinate with warehouse teams regarding returns and operational updates * Track inventory issues and support product operations on Amazon * Maintain internal records using company software * Schedule podcast interviews and manage operational follow-ups ### Marketing Support * Research potential customers and community members on Facebook and other relevant platforms * Assist in developing organic outreach strategies to attract new community members and buyers * Support the creation and improvement of marketing funnels that move prospects from discovery to conversion * Identify opportunities to capture leads and improve conversion through better messaging or workflows * Monitor funnel performance and suggest improvements to increase engagement and retention * Research tools or automation systems that can improve marketing and outreach processes ### Process Improvement * Document and create SOPs for recurring operational workflows * Identify opportunities to automate repetitive processes * Support system improvements that help scale the business ### Must-Have Requirements * Experience working with spreadsheets (Google Sheets or Excel) * General understanding of e-commerce platforms (Amazon, Shopify, TikTok Shop, etc.) * Basic understanding of marketing funnels and how prospects move from awareness to conversion * Ability to support outreach systems and contribute ideas to improve customer acquisition * Ability to manage multiple tasks across operations, marketing, and support ### Nice to Have * Experience supporting e-commerce businesses or online sellers * Familiarity with livestream commerce platforms such as TikTok Live or Whatnot * Experience with Kajabi or similar community platforms * Experience supporting online communities or memberships * Experience creating SOPs or improving internal processes ### What Success Looks Like Within the first few months, the Business Assistant will: * Successfully manage livestream scheduling and operational coordination * Maintain consistent content calendars and posting workflows * Deliver timely customer support across all platforms * Document and improve operational processes through SOP creation * Identify opportunities to automate workflows and improve systems ### Interview Process 1. **Initial Screening Interview (Pavago)** 2. **Client Interview** 3. **Final Decision** #LI-AG1