Application Support Engineer (Node.js / MongoDB)

We love technology, and we enjoy what we do. We are always looking for innovation. We have social awareness and try to improve it daily. We make things happen. You can trust us. Our Enrouters are always up for a challenge. We ask questions, and we love to learn. We pride ourselves on having great benefits and compensations, a fantastic work environment, flexible schedules, and policies that positively impact the balance of work and life outside of it. We care about who you are in the office and as an individual. We get involved, we like to know our people, we want every Enrouter to become part of a great community of highly driven, responsible, respectful, and above all, happy people. We want you to enjoy working with us. * Ruby on Rails (RoR) * Node.js * MongoDB * Oracle * SQL Server * Power Apps * Power Automate **Responsibilities**: * Monitor application health, system logs, and database performance. * Investigate and resolve production incidents and service outages. * Perform root cause analysis (RCA) and implement corrective and preventive actions. * Participate in on-call support for priority incidents and escalations. * Document recurring incidents, known errors, and resolution procedures. * Support schema changes, data integrity matters, and data archival processes. * Communicate incident status, risks, and remediation actions clearly. * Provide user support and technical guidance for operational inquiries. * Design and implement user-facing solutions using: Power Apps and Power Automate * Monetary compensation * Year-end Bonus * IMSS, AFORE, INFONAVIT * Major Medical Expenses Insurance * Minor Medical Expenses Insurance * Life Insurance * Funeral Expenses Insurance * Preferential rates for car insurance * TDU Membership * Holidays and Vacations * Sick days * Bereavement days * Civil Marriage days * Maternity & Paternity leave * English and Spanish classes * Performance Management Framework * Certifications * TALISIS Agreement: Discounts at ADVENIO, Harmon Hall, U-ERRE, UNID * Taquitos Rewards * Amazon Gift Card on your Birthday * Work-from-home Bonus * Laptop Policy **Equal employment** **Enroute** is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.