03. Intake Specialist | Fully Remote | USD Payments

**Ready to grow your career from home? Your future begins here.** Voxidea connects bilingual Latin American professionals to rewarding, fully remote opportunities with U.S.-based companies. We’re hiring **Bilingual Contact Center Agents** to be the first point of contact for leads or clients seeking legal services. Help us make a difference by guiding individuals toward the assistance they need. Apply today! 🚀✨ **What you will be doing:** * Serve as the first contact for leads through phone or email, delivering a friendly and helpful experience. 🤝 * Collect important information to understand client needs and assess how the firm can help. 📝 * Listen empathetically to individuals and guide them to appropriate resources within or outside the firm. 💬 * Complete legal forms and manage records of customer interactions. 📋 * Schedule and coordinate consultations with legal experts. 📅 * Follow up with clients to ensure their needs are met or provide additional support. 🔄 * Handle administrative tasks such as booking appointments, managing schedules, and organizing paperwork. 📑 Our ideal candidate: * Holds a bachelor’s degree. 🎓 * Has 3+ years of experience in customer service, appointment setting, or interpretation roles at contact centers. 💼 * Is proficient in managing calendars and information flow with accuracy and efficiency. 📆✉️ * Has previous experience in sales, customer service, or a legal background (preferred). 🏅 * Is bilingual in English (C1 or higher) and Spanish or Portuguese, both spoken and written. 🗣️✍️ * Demonstrates excellent organizational and time-management skills. 🏅 * Maintains discretion and confidentiality when handling sensitive information. 🔒 * Permanently resides in Latin America. 🌍 * Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection. 💻 * **Biweekly Payments:** Guaranteed with no deductions from our end. 💎 * **Long-Term Opportunities:** Build a lasting professional relationship with us. 🏆 * **Fully Remote:** Work from the comfort of your home—no onsite travel required. 🏡 * **Paid Time Off:** Enjoy 2 weeks of paid leave and U.S. holiday recognition. 🏖️ * **Wellness Support:** Access in-house psychological and wellness coaching services. 🌱 * **Professional Growth:** Free training, language improvement sessions, and coaching programs. 📚 * **Exclusive Learning Access:** Unlock free access to over 200 continuous improvement courses. 🎓 Take the next step in your career with Voxidea. Apply today and join our innovative team! 🚀✨